Frequently Asked Questions
Q. How do I know if I am paying too much for wireless service?
A. If you respond "No" to any of these questions, you are overpaying for your wireless service.
- Do you know your company's per minute cost for wireless service?
- Do you know if you have the optimal rate plan for your usage?
- Are your employees using wireless services to your company's best advantage or to their best advantage?
- Do you know what "junk" fees are?
- Do you catch billing errors each month?
- Do you know about the best deal your carrier can offer you?
- Do you have an in-house expert monitoring your bills each month?
- Do you know who to call and what to say to resolve billing issues immediately?
- Do you have an in-house wireless negotiations expert who is not afraid to fight battles on your behalf?
- Do you have the time to spend on phone calls to resolve issues?
Q. Why should I contact your firm?
A. Because you have nothing to lose and everything to gain. If Wireless Resolutions does not find potential for savings after the initial wireless bill audit, you owe nothing. If the audit reveals that you are paying more than you should, as is usually the case, you may pay Wireless Resolutions with the funds reclaimed through recovery or negotiation. This is "found" money, not an additional expense.
Q. Who are your clients?
A. Wireless Resolutions serves companies of all sizes from many business sectors that are located in many parts of the country. These clients have one thing in common: the need for an objective third party to investigate their wireless invoices, fight for the service they deserve and capture all possible cost savings.
Q. What level of customer service can I expect from your company?
A. You will find that Wireless Resolutions is objective, fair, ethical, prompt and responsive. The company president signs every piece of correspondence with the same phrase: "…and as always I am here for you." Accordingly, employees at every level of the company live up to her example by ALWAYS being available to help WHENEVER a customer has a need.
Q. Will you protect the privacy of my business and users?
A. Yes. Wireless Resolutions has highly protective security measures in place to prevent access to and misuse of your phone billing data. Every company employee knows that it is essential to vigilantly protect your sensitive business information and privacy.
Q. Do you work for the wireless providers?
A. No. Wireless Resolutions is not connected to the providers and does not receive any compensation from them whatsoever. This ensures complete objectivity as Wireless Resolutions fights for what is rightfully due you. You should never allow your wireless provider or a dealer representing the provider perform a bill analysis.
Q. Why should I pay you when I pay my provider money each month?
A. Because you should choose someone that has your company's best interest in mind and not someone who is driven by commissioned sales or bonus monies for keeping their provider or their dealer profitable at your expense. Never choose an outsource company that is in partnership and accepting commissions from your Wireless Carrier. That will ensure the Vendors’ objectivity.
Q. Will you show us exactly how you were able to reduce our bill each month?
A. Yes. You will receive a detailed Plan of Action, which you will review and approve before any work is done. The plan shows you exactly how Wireless Resolutions can bring down your costs. Often the Plan of Action includes restructuring your wireless rate plan and negotiating with your wireless provider to optimize cost savings for you.
Q. Once you do the rate plan restructure and bring the Plan of Action to me for my review, will I be making the changes?
A. No. Wireless Resolutions handles everything for you, making any necessary changes and monitoring your account for you. That frees up your time and attention for other aspects of your business.
Q. Does this cost reduction program with Wireless Resolutions mean I have to change providers?
A. No. You can keep your service with your current provider.
Q. Can you give us references from other customers who have benefited from your services?
A. Yes. Customers love to talk about their savings! Please see our testimonial page or feel free to email us for specific contact information so that you can talk to them yourself.
Q. How much do you charge for an initial bill review? What about a cost reduction program?
A. You pay nothing— zero— to have Wireless Resolutions’ experienced professionals make an initial audit of your company's wireless usage and identify potential savings. Should you choose to pursue a cost reduction program with Wireless Resolutions, the fee is a small percentage of the money you save. This is a win-win for both parties because the more we save for you, the more we earn. If you don't save anything, we don't earn anything.
Q. Will my wireless provider object to services provided by Wireless Resolutions?
A. No. Your provider knows that client satisfaction is the key to retaining your business and would rather keep your account than have to sell a new account to replace you. Wireless Resolutions ensures that you are a satisfied customer with your carrier, while working to save you money on your wireless bills.
Q. What if I do not like my current provider. Do I have to stay with them?
A. Not necessarily. If you would like to change providers, Wireless Resolutions can make the transition easier for you. The company even will shop other providers for you to find you the lowest rates available.
Q. Is wireless cost management really critical to our business success?
A. Yes. Every business cost reduces your bottom line, and wireless phone services are a major cost of doing business. In fact, every year American companies spend in excess of $22 billion for wireless services! Unfortunately, most of those expenditures are not audited, contested nor managed, so many companies pay thousands of dollars in overcharges without knowing it. No wonder Wireless providers made over $60 million last year on billing errors and overcharges to business customers! Wouldn’t you rather put that money in your profits column than give it to your wireless provider?
Q. What can I realistically expect to save in wireless costs for my business?
A. Every client is different, but there is almost always potential for savings. Wireless Resolutions saved over $65,000 dollars for a major Anheuser-Busch Distributor. For another client, Wireless Resolutions made over $14,000 in wireless cost recoveries alone. It also reduced the client’s recurring monthly telephone and data costs by 45 percent, yielding savings of over $30,000 dollars each year.
Q. How can I start saving on my wireless charges?
A. Simple. Contact Wireless Resolutions for free, no-risk initial wireless bill review. You could start saving money before you receive your next wireless bill. Click here to contact us.
